Case Study:
A large multi-lateral organisation

Last Mile Consulting used its intimate knowledge of and networks in rural communities of Indonesia to provide the Client with an initial desk review, methodology development, field visits for community and key stakeholder review, testing of several communication channels and data analysis of the research conducted.

The Need: 

To identify the demand for open financial data relating to development projects in offline communities. The Client was conducting a pilot research project that involved three components:

  1. an international survey to identify demand for different types of data as well as methods of sharing;
  2. a nano-survey in Indonesia and Kenya to collect sentiments about demand for open financial and contracting data at a sub-national level; and
  3. in-country research in offline communities in Indonesia and Kenya to identify effective ways to increase the value of open data in operational settings where projects are being implemented.

The Client team’s goal in Indonesia was to capture trends in the demand for open financial data and to assist local stakeholders to both access and utilize data made available, through sharing of information and an exercise inviting local communities to generate communications products like posters and radio ads. Ultimately, the organization hoped to understand the demand for financial data in order to assist other development agencies to develop strategies to enhance aid transparency and downward accountability.

How Last Mile Consulting Helped: 

Last Mile Consulting used its intimate knowledge of and networks in rural communities of Indonesia to provide the Client with an initial desk review, methodology development, field visits for community and key stakeholder review, testing of several communication channels and data analysis of the research conducted.

Last Mile Consulting set up a series of community meetings, events and interviews to present and discuss concrete project data sets. Focus groups were conducted in collaboration with village heads and community-based organizations in villages where a Client's program had recently funded kindergarten building, water pipes, road asphalting and a savings and loans group. Interviews and focus groups were organized to gather insight from men, women and youth.

Last Mile Consulting also organized surveys conducted by local residents in regular morning markets, a key focal event for the community.

What Last Mile Consulting Delivered: 

Last Mile Consulting provided the Client team with systematically collected research into hard-to-reach offline communities in Indonesia. Data collected gave actionable insight into the interest in open financial data as well as preferred methods to receive this information. The research also delivered understanding of the influence of community-generated content as a more effective means of engaging the community and disseminating information. The community-generated content component of the research significantly increased the participants’ understanding and interest in the organization’s projects. Last Mile Consulting provided detailed recommendations for how best to interest and engage local stakeholders, helping fill a keygap in information for the organization’s open data projects.